Working Across Cultures
Start the Lesson
By the end you can say how trust is signalled with a stranger locally, vouched for, seen, showing up, said to your face, shared people, seen work, and name the online equivalent of each; check your own profile against that map with the five checks and say which signal it is missing; state a response-time promise and keep it on a real message, a receipt the same working day and a full answer within one working day or a date; match a remote client's tone one notch tidier and count the hours across a time zone before promising "today"; say no in three parts, what I cannot do, what I can, by when, and decide what in a tool's softened draft is still true; write back an agreement made by voice the same day as one "as agreed:" line; and write the eight-line client communication standard card you will use on every client message from here.
Submit Your Work
What You Turn In
- Your trust map, with the five checks on your profile fill in on the hub
- Six online equivalents in your own words; a tick or cross against your PP2 profile for each; the five checks answered, with at least one signal your profile is missing
- Your reply to the client's first card (screenshot, desk number blanked)
- Sent inside your response-time promise; the receipt line; the answer in the first two lines; register held
- Your three-part no, with the softened draft beside it
- What I cannot do, what I can, by when; if a tool softened it, the receipts, the label and one line on what it changed and whether it stayed true
- One 'as agreed:' line
- Written back from a voice exchange the same day, saying what was agreed and by when
- Your client communication standard card fill in on the hub
- All eight lines in your own words, Kiswahili where you use it; a partner's initials as the remote client; used on the client's second message; typed into Shared/PP3 and pinned in Asha
- Your PP2 profile, corrected
- Headline and bio corrected against the trust map; nothing added that is not true fill in on the hub
How
- Asha, by the week-3 Saturday update.
Done when
- Trust map with the five checks: Six online equivalents in the trainee's words; profile ticked or crossed; five checks answered with at least one missing signal
- Reply to the client's first card: Inside the response-time promise; receipt line; answer in the first two lines; register held
- Three-part no with the softened draft: What I cannot do, what I can, by when; one line on what the tool changed and whether it stayed true
- 'As agreed:' line: Written back the same day with what was agreed and by when
- Client communication standard card: All eight lines in the trainee's own words; partner's initials; used on the second message
- Corrected PP2 profile: Headline and bio corrected against the map; nothing untrue added